FAQ

Yes, we accept same-day orders subject to availability.

Same-day orders require at least 3 hours’ notice before your chosen pick-up time, and orders must be placed no later than 4:00 PM to allow enough preparation time before our 7:00 PM closing. The website will only show pick-up times that are available at the time of ordering. Please message us on Instagram or Messenger before paying so we can confirm we are able to accommodate you.

While we may accept rush orders when possible, we discourage last-minute orders as our caviar cakes require proper chilling time for the best results. We recommend ordering at least a day in advance to secure your preferred date and time.

NOTE: Orders for holidays and peak dates (i.e., Valentine’s Day, Mother’s Day, Christmas Eve, Christmas, and New Year’s Eve) must be pre-ordered.

Browse the menu, add your selections to your cart, and check out on our website. Right after you submit your order, you’ll be taken straight to a page where you can upload your proof of payment at the bottom — no need to go anywhere else. We’ll also send your order details and payment instructions to your email at the same time, so you’ll have a copy either way.

If you can’t find that page again, you can use the link in that email, or simply send your proof of payment to us on Instagram or Messenger with your order number.

Orders are processed only after payment is confirmed. We will send your order confirmation email as soon as possible. If you do not receive one, please contact us.

Prefer to order by message? You can still reach us through Instagram or Messenger.

We accept GCash, BDO, and BPI. Complete payment details will be provided after you submit your order.

Our Saumon Caviar Cake contains smoked salmon, caviar, cream cheese, egg, onion, and capers.

Our crostini contains wheat (gluten).

Our Saumon Caviar Pasta contains fish, fish roe, wheat (gluten), and milk (Parmesan).

Our kitchen handles seafood, dairy, wheat (gluten), nuts, and other common allergens. While we take care in preparing each item, we cannot guarantee that any product is completely free from traces of these allergens.

No. The smoked salmon is cured and smoked, while the caviar is uncooked.

If you are pregnant, immunocompromised, elderly, or preparing food for a young child, please consult your doctor before eating cured fish or fish roe. We are happy to answer questions about ingredients, but we cannot provide medical advice.

We currently do not offer vegetarian or gluten-free options.

Our caviar cakes contain fish and fish roe. Our kitchen also handles wheat (gluten), so we cannot guarantee that our products are free from traces of gluten.

Saumon Caviar Cake
275 Col. Bonny Serrano Ave.
Brgy. Corazon de Jesus
San Juan City, Metro Manila
Philippines

Landmark: Look for the brown gate in front of Mercury Drug at Santolan Town Plaza.

Open in Google Maps

Open daily from 8:00 AM – 7:00 PM.

Unfortunately, we do not provide delivery services. You may arrange a third-party courier through Lalamove or Grab.

Pick-up is available on your selected date, from your chosen pick-up time until 7:00 PM. You may pick up your order anytime within this window.

You may collect your order in person or arrange a courier through Lalamove or Grab. For courier pickups, a thermal bag is required to keep your order in good condition during transit.

When picking up your order, please provide the name and order number from your confirmation message.

While we ask couriers to handle all items with care, we cannot control how orders are handled in transit. We are not responsible for any damage or delays caused by the courier.

Yes. Most of our clients use third-party motorcycle couriers. A thermal bag is required, and we recommend informing the rider to handle the order with care. We are not responsible for any damage or delays caused by the courier.

NOTE: Smoked salmon rosettes may shift slightly when traveling through hilly areas.

Our cakes can travel in an air-conditioned vehicle for up to 3 hours. For optimal freshness, use a cooler if possible.

If you are not eating the cake immediately, keep it refrigerated until ready. The cake is best enjoyed chilled.

If you are unlikely to finish the cake in one sitting, use a serving spoon to avoid repeated contact with the cake. Any leftovers can be refrigerated for up to 4 days after collection.

Keep the cake in a cool area, as it may soften or melt slightly if left somewhere too warm.

Our caviar cakes are best paired with crostini.

Our caviar cakes are best enjoyed fresh but can be kept refrigerated for up to 4 days.

Keep refrigerated. Do not freeze, as freezing can affect the texture of the caviar cake.

Yes. Our caviar cakes make great gifts!

You can arrange for a courier to pick up the order on the recipient’s behalf, or you or the recipient can collect it personally. Whoever picks up the order will need the name and order number provided in the confirmation.

Please let your recipient know that the cake is arriving. If it will not be consumed right away, refrigerate it immediately. If the order comes in a gift box, do not refrigerate the entire gift box. Remove the cake and place the cake box in the refrigerator. If the order includes pasta, refrigerate the pasta container as well. Keep the outer gift box outside the refrigerator.

Yes, we can include handwritten dedications with any gift bag ordered with a cake. Simply send us the message you’d like written on the notecard, or add it to the Special Instructions before submitting your order. If you prefer to write your own personal message or keep it private, the notecard can be left blank.

No. We do not include pricing or invoices with gift orders, so the recipient will not see the price of the order.

Yes, we accept corporate and bulk orders. Discounts may be available for orders of more than 10 cakes, depending on the order quantity and requirements. Please get in touch with us to discuss your order.

Once an order has been paid and confirmed, changes are generally not permitted. However, we may accommodate requests to change the pick-up date or time if the order has not yet been prepared and the requested date or time is available. Please message us on Instagram or Messenger with your order number as soon as possible.

Yes. Additional cakes, add-ons, or upgrades to a larger cake size may be requested after confirmation, provided the order has not yet been prepared and the requested items are available.

Additional items require a separate payment.

No. Our cakes are made to order and perishable, so cancelled orders cannot be resold, and we do not offer refunds once an order has been paid and confirmed. If the cake has not yet gone into production, we may be able to accommodate a change to your pick-up date instead.

We are open until 7:00 PM, so if you miss your scheduled pick-up time, you may still collect your order anytime before our closing on the same day.

If you are unable to collect your order on the scheduled date, you may pick it up within 4 days after your original pick-up date. Please message us as soon as possible if you expect to miss your pick-up.

After 4 days, uncollected orders will no longer be available for pick-up and cannot be refunded or rescheduled, as our cakes are made to order and perishable.

Please let us know within 24 hours of collection, with photos, so we can review the issue and assist you accordingly. Message us on Instagram or Messenger with your order number.

Please note that we cannot take responsibility for damage that occurs during transit with a third-party courier, or for issues resulting from the cake not being refrigerated as instructed.